Mikedaniel O. currently serves as the Technical Support Manager at HR Acuity since April 2025, following a similar role at Phenom from April 2021 to April 2025, where responsibilities included defining the Support Ethos and analyzing KPIs to enhance customer experience. Prior to Phenom, Mikedaniel O. was the Technical Support Team Lead at Linode, managing a team of 12 in delivering support for Linux software to a diverse clientele. Experience also includes positions at Apple, where Mikedaniel O. led two large technical support teams and provided coaching to help team members achieve career goals. Educational credentials include a Front End Development NanoDegree from Udacity and additional studies at Treehouse from 2015 to 2017.
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