Nadiia Zhuravel

Nadiia Zhuravel is an experienced professional in quality management and sales, currently serving as the CSC Quality Manager at HRS Group since May 2022. In this role, Nadiia focuses on assuring the quality of customer service activities, implementing quality assurance processes, and managing the performance of outsourcing partners. Prior to this, Nadiia held various roles at Ukrainian Media Holding from January 2008 to May 2022, including Director of Sales Department for Retro FM Ukraine, where responsibilities encompassed operational control, recruitment, training, and budget management. Nadiia began academic pursuits in philology, earning a Bachelor's degree and a Specialist diploma from Kiev Slavonic University, followed by a pre-MBA program in Management and Leadership at MIM-Kyiv Business School in 2018.