Miguel Guzman is an experienced professional in the hospitality and IT sectors, currently serving as Area Manager Service Delivery at HRS since April 2018, after holding the position of Senior Specialist Service Delivery. Previously, Miguel worked as a Senior System & PMS Functional Analyst at Fractalia, focusing on system consultancy and support for Melia Hotels International. Prior to that, extensive experience was gained at MICROS Systems Inc, providing 24/7 support and consultancy for various PMS applications and Oracle databases over a seven-year period. Miguel also has a background in IT support with IBM, where responsibilities included troubleshooting IT issues for major clients, and early career experience as a Navigation Device Developer and Owner of Pub Aquarius. Educationally, Miguel holds a certificate as a Chemical Plant Operator from Th. Goldschmidt AG & Berufskolleg Essen West.
Org chart
Teams
Offices
HRS Hospitality & Retail Systems
HRS Hospitality and Retail Systems is an international company with an unrivaled reputation for service and is a leading supplier of IT solutions for the Hotel, Restaurant, & Café (HoReCa) and Retail industries. HRS is a recognized and certified Oracle Partner. Providing coverage in 90 countries, with over 10,000 customers, HRS is acknowledged as Oracle Hospitality’s largest partner worldwide. HRS offers a wide range of innovative solutions to customers, including, but not limited to: Property Management, POS, Spa & Guest Activities, Omnichannel commerce, Personalization, Business Analytics, Payment Gateway, Mobile Applications, Channel Manager, Online Distribution Services, Finance and HR Systems, and Passport Scanning & Recognition. Customers are our number one priority. We ensure that we speak their language, understand their requirements, and meet their expectations. Our goal is to make our clients stronger and more efficient while helping them build successful businesses which are both productive and profitable. Founded in 1990, HRS was created with the goal of providing a superior customer experience, both for service industry companies and their clients. For over 30 years, HRS has been providing innovative management solutions for: hotels, restaurants, retail chains, stadiums, spas and fitness establishments. HRS has an impressive portfolio of products and services, these include: pre-project analysis, hardware and software supply, strategic IT consulting, solutions implementation and integration, staff training and consulting, 24/7 technical support, plus a wide range of professional customer services. We are proud to have established ourselves not only as an IT solution provider but also as a proactive contributor to the industry. Visit us at www.hrsinternational.com
