HRS Hospitality & Retail Systems is an international company with an unrivaled reputation for service and is a leading supplier of IT solutions for the Hotel, Restaurant, & Café (HoReCa) and Retail industries. HRS is a recognized and certified Oracle Partner. Providing coverage in 104 countries, with over 14,000 customers, HRS is acknowledged as Oracle Hospitality’s largest partner worldwide.

HRS offers a wide range of innovative solutions to customers, including but not limited to: Property Management, POS, Spa & Guest Activities, Omnichannel commerce, Personalization, Business Analytics, Payment Gateway, Mobile Applications, Channel Manager, Online Distribution Services, Finance and HR Systems, and Passport Scanning & Recognition.

Customers are our number one priority. We ensure that we speak their language, understand their requirements, and meet their expectations. Our goal is to make our clients stronger and more efficient while helping them build successful businesses that are both productive and profitable.

Founded in 1990, HRS was created with the goal of providing a superior customer experience, both for service industry companies and their clients. For over 35 years, HRS has been providing innovative management solutions for hotels, restaurants, retail chains, stadiums, spas, and fitness establishments. HRS has an impressive portfolio of products and services, including pre-project analysis, hardware and software supply, strategic IT consulting, solutions implementation and integration, staff training and consulting, 24/7 technical support, plus a wide range of professional customer services. We are proud to have established ourselves not only as an IT solution provider but also as a proactive contributor to the industry.

Hotels & Hospitality

Restaurants

Retail

HRS Hospitality & Retail Systems

HRS Hospitality & Retail Systems' headquarters in Düsseldorf, Germany

This department oversees the management and coordination of support services across regions.

Support Services

The Service Delivery Team at HRS Hospitality & Retail Systems ensures the seamless implementation and integration of HRS's innovative IT solutions for clients in the hotel, restaurant, café, and retail industries worldwide. This team is responsible for managing project execution, providing strategic IT consulting, offering staff training and consulting, and delivering 24/7 technical support. They work closely with clients to understand their specific requirements, meet their expectations, and help them build stronger, more efficient, and profitable businesses.

Service Delivery Team

This department focuses on managing and enhancing the processes involved in delivering services to clients efficiently.

Service Delivery

The Sales and Account Management Team at HRS Hospitality & Retail Systems is responsible for driving business growth and maintaining strong relationships with clients across the hotel, restaurant, café, and retail industries. This team manages the entire sales cycle, from identifying potential clients and demonstrating the value of HRS's innovative IT solutions, to closing deals and providing post-sales support. They work closely with clients to understand their unique needs, ensuring satisfaction and optimizing the use of HRS's wide range of products and services. Through strategic account management, they aim to foster long-term partnerships and contribute to the success and efficiency of clients' businesses.

Sales and Account Management Team

This department is responsible for driving revenue through the management and coordination of sales activities and customer relationships.

Sales Department

The Product Management team at HRS Hospitality & Retail Systems is responsible for overseeing the lifecycle of HRS's diverse product offerings, including Property Management, POS, and Omnichannel commerce solutions, among others. This team collaborates closely with various departments to ensure products meet customer needs and aligns with market demand. They are tasked with strategic planning, development, and continuous improvement of products, ensuring HRS maintains its leading position in providing innovative IT solutions for the HoReCa and retail industries globally.

Product Management

The Accounting and Finance Team at HRS Hospitality & Retail Systems manages the company's financial operations, including budgeting, forecasting, financial reporting, and ensuring compliance with accounting regulations. This team is integral in maintaining financial health, providing strategic insights, and supporting the company's mission to deliver top-notch IT solutions to the HoReCa and Retail industries.

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Other teams

Service Delivery Team

Service Delivery

Sales and Account Management Team

Sales Department

Product Management

Accounting and Finance Team