Paul Allen is a seasoned professional with extensive experience in customer service management and operational improvement across various sectors. Currently serving as the Senior Public Response Manager at HS2 (High Speed Two) Ltd since March 2022, Paul leads the development of a national contact centre dedicated to stakeholder inquiries regarding the UK's largest transportation infrastructure project. Prior experience includes owning PAC Global Services Ltd, where Paul focused on optimizing parcel courier operations for UK businesses, and a successful tenure as Senior Contact Centre Manager at Hastings Direct, where digital initiatives enhanced customer retention efforts. Previous roles encompass operational project management at Housing 21, Senior Customer Retention Manager at HomeServe, and Customer Service Operations Manager at Certegy UK (BPO). Paul holds an MBA in Strategic Management from Birmingham City University.
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HS2
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HS2 is a dedicated high-speed railway that will connect London to Birmingham from 2026 and then, along a Y-shaped route, to Manchester in the West and Leeds in the East from 2033.
