Paul Fairbrother is an accomplished Service Management Consultant and strategist with extensive experience across various sectors. They founded Beyond Service Management, where they provided consultancy for public and private sector projects from 2015 to 2022. Previously, they held roles at companies such as Xchanging, Alcatel-Lucent, and the Association of Train Operating Companies, demonstrating expertise in service delivery and operational support. Currently, Paul serves as the Service Transition Lead at HS2 Ltd. They have a strong foundation in ITIL and have contributed to significant service improvements and project management initiatives throughout their career.
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