Nicole Herrick

Nicole Herrick is an accomplished professional with extensive experience in business process optimization and operations management at HSA Bank, a division of Webster Bank, N.A. Since January 2020, Nicole has held several roles, culminating in the position of Manager of Business Process Optimization, where responsibilities include conducting cross-branch meetings to enhance efficiency and analyzing performance metrics for multiple operations teams. Previous roles at HSA Bank include Associate Process Automation Engineer and various positions in operations coordination, showcasing strong leadership skills and a focus on quality assurance. Nicole began her career in the hospitality sector with Infinity and Ovation Yacht Charters, where skills in customer service and event management were developed. Nicole holds a Bachelor of Science in Hospitality and Tourism Management from Grand Valley State University.