Benny Lai is currently the Global Head of Business Automation Technology at HSBC, where they lead technology-driven process transformation across global business lines, overseeing over 700 technology professionals with an annual budget of $60 million. Prior roles include the Asia Pacific Regional Head of Business Optimization Solutions, where Benny managed a team that executed projects valued at $22 million and achieved significant growth in business demand. With a strong focus on customer-centric IT solutions, Benny has consistently driven efficiency and innovation throughout their career, building a culture of product delivery. Previously, they played key roles in automation initiatives and IT infrastructure management, showcasing a commitment to optimizing business operations.
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