Cass Machin is an IT Customer Experience Manager at HSBC, with over 20 years of experience in the financial sector. Having previously served as an IT project manager and PMO specialist at HSBC, Cass honed skills in project management, stakeholder communication, and process improvement. As a team leader in various roles, Cass effectively promoted team development and successfully implemented significant operational enhancements. Educated at Sheffield Hallam University, Cass holds a Bachelor of Science in Media Science and Communication and Media Studies.
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