Hind Diouani, CMgr FCMI, is a London-based Technology Director with over 20 years of experience in Service Management and Software Development, including 15 years in the financial sector. They currently serve as the Head of Service Excellence and Risk & Control for Finance and Cross Functions Technology at HSBC. Hind has held various leadership roles in organizations such as Kantar and the London Stock Exchange Group, where they championed service delivery, risk management, and continuous improvement initiatives. They are a Computer Science Engineer with a strong focus on sustainability-related research and initiatives, and they earned a distinction from Imperial College Business School in 2024.
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