Jenna Newlands is an experienced banking professional with a robust background in product governance, risk management, and customer experience within HSBC. From January 2019 to July 2022, Jenna served as the Head of Product Governance, Redress and Conduct, following a series of leadership roles including Branch Manager and Head of Customer Experience. Currently, from January 2022, Jenna holds the position of Head of Business Risk and Governance at HSBC. Jenna's expertise encompasses managing high-net-worth clients and overseeing banking, wealth, and lending needs. Academic qualifications include a Bachelor's degree in Banking Practice and Management from The London Institute of Banking & Finance.
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