Karen Chiang is the Head of Hospitality Services at HSBC, bringing extensive experience from a diverse career in the hospitality sector. Previously, Karen held leadership roles at prestigious organizations such as Shangri-La Group, Marriott International, and Grand Hyatt. Throughout their career, they successfully implemented innovative strategies, managed large teams, and established key partnerships to enhance revenue and customer experiences. Karen holds a Bachelor’s Degree in Tourism Management and has pursued further education in Marketing Communications and Integrated Marketing at notable institutions.
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