Karen Heyden is currently the Vice President of Global Decisioning for Risk Systems and Analytics at HSBC, a role they have held since 2006. Previously, they served as a Project Manager and then Manager of Customer Information Management/Risk Management at Discover Financial Services from 1997 to 2002, where they led teams in developing and implementing credit policy and risk management systems. Karen is pursuing a Bachelor of Science in Business, Management, Marketing, and Related Support Services at Elmhurst College and a Master's degree in Management Information Systems and Services at Roosevelt University. Their expertise encompasses global decisioning technology, vendor management, and the establishment of best practices across multiple regions.
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