Katherine Kirwan is an experienced Business Support Analyst with a strong background in the financial services industry. They served as a Signals Intelligence Analyst in the US Army from 1999 to 2004, and later held supervisory roles at HSBC Mortgage Corporation from 2004 to 2013. Katherine continued their career at HSBC as a Workflow and Imaging Analyst and then transitioned to positions as a Process Consultant and Sr. Business Support Analyst. Currently, they are the Manager of US Delivery & Performance and the US Complaints Ombudsman Office, showcasing their expertise in Operations Management, Risk Management, and Data Analysis. Katherine earned their degree from Buffalo State University between 1991 and 1996.
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