Mahesh Krishnan is an experienced professional in workforce management and analytics, currently serving as Lead AVP of Transformation WFM at HSBC since April 2021. Mahesh previously held key roles including Senior Manager WFM at Firstsource and various managerial positions at organizations such as Vertex Customer Management India Pvt. Ltd., Metrica Systems, and WyzMindz Solutions Pvt. Ltd., demonstrating expertise in P&L management, MIS, and customer experience analytics. Mahesh began the career as a Team Leader in Workforce Management at Aditya Birla Minacs and has accumulated substantial experience across different sectors, including banking and telecommunications. Educational qualifications include an MBA in Finance from MIBM Global and a Bachelor’s degree in Commerce from J.N.R.
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