Pallavi Sharma is an accomplished IT leader with 22 years of experience in service operations and delivery, including 18 years specifically in the banking sector. Currently serving as the Head of Service Management & DevOps at HSBC, Pallavi excels in driving large-scale transformation initiatives to enhance customer experience and operational efficiency. Skilled in various frameworks such as ISO 27001 and ITIL, Pallavi also leads efforts in diversity and inclusion within the organization, emphasizing the importance of mentoring young talent to build high-performing teams. Pallavi's career includes significant roles at Barclays Bank and Wipro Technologies, where they contributed to advancements in service delivery and risk management. Pallavi holds a Bachelor’s degree in Electronics and Telecommunications from the Army Institute of Technology.
This person is not in the org chart
This person is not in any teams
This person is not in any offices