Paulette Toynton

Paulette Toynton is an experienced leader in banking and operations, currently serving as MD and Global Head of Channel Servicing & Customer Care Strategy at HSBC since September 2016. In this role, Paulette focuses on designing customer-centric channel service strategies. Previous positions include COO Global Digital Business Banking at HSBC Commercial Banking and MD at Bank of America overseeing EMEA Fulfilment & Service. Notably, during tenure at Santander, Paulette improved the small business account opening process significantly, and at Royal Bank of Scotland Group, transformative operational changes yielded high engagement and sales performance. Paulette’s career began at Lloyds TSB, where extensive roles built foundational expertise in banking operations. Educational achievements include the Bank of America Executive Leadership Program at the University of Michigan.