Paulette Toynton is an experienced leader in banking and operations, currently serving as MD and Global Head of Channel Servicing & Customer Care Strategy at HSBC since September 2016. In this role, Paulette focuses on designing customer-centric channel service strategies. Previous positions include COO Global Digital Business Banking at HSBC Commercial Banking and MD at Bank of America overseeing EMEA Fulfilment & Service. Notably, during tenure at Santander, Paulette improved the small business account opening process significantly, and at Royal Bank of Scotland Group, transformative operational changes yielded high engagement and sales performance. Paulette’s career began at Lloyds TSB, where extensive roles built foundational expertise in banking operations. Educational achievements include the Bank of America Executive Leadership Program at the University of Michigan.
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HSBC
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HSBC is a British banking and financial services organization that offers a comprehensive range of services. HSBC serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Their network covers 63 countries and territories, and they use their unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for customers. HSBC is listed on the London, Hong Kong, New York, Paris and Bermuda stock exchanges.