Suzanne Rogers is an experienced leader in the Complaints sector, currently serving as the Head of Complaint Operations at HSBC since 2021. With a robust background in complaint handling and service improvement, Suzanne has held various managerial roles at HSBC, including Senior Packaged Bank Account Team Manager and Head of Wealth Complaints. From 2003 to 2005, Suzanne began their career at Lloyds Bank as an Endowment Complaint Handler. Suzanne holds a Bachelor of Arts degree in Business and Personal/Financial Services Marketing Operations from Southampton Solent University and additional qualifications in Financial Planning.
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