Tarek Nehad is a strategic operations leader with over 20 years of experience in global banking and contact center management. Currently, Tarek leads GPS Client Services at HSBC GSC Cairo, focusing on supporting markets across the UK, MENA, and Europe. Tarek has a strong background in building high-performing teams, executing transformation projects, and ensuring operational excellence to enhance client satisfaction. Previously, Tarek has held roles such as VP Client Management Operations and Head of Risk Operations at HSBC and established training departments at ETISAL International Group and Raya CX. Tarek holds a Bachelor’s degree in Computer Science and Business Administration from the Modern Academy.
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