Tilden Lau is a Senior Manager of Business Transformation at HSBC Wealth & Personal Banking, where they lead transformation programs to enhance customer experience, streamline processes, and reduce costs. With over 20 years of diversified experience in financial services, catering, and manufacturing, Tilden has a proven track record in process re-engineering and management consulting. They previously held roles at Jardine OneSolution as a Technical Consulting Manager and at HSBC in several capacities, including Senior Manager of Regional Banking Operations. Tilden earned a Master of Arts in Engineering from Cambridge University.
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