Winnie H.

Winnie H. is currently the Customer Strategy & Insights Lead for Asia at HSBC, where they drive the customer voice agenda and develop programs that support business strategy and growth. Prior to this role, they served as Asia Pacific Proposition Development Manager at HSBC, managing global strategies to enhance customer experience. Winnie has extensive experience in market research, having worked as an Insight Manager and in project management roles at various organizations, including GfK and Kolbeco Research. They hold a BA (Hons) in Communication from Cardiff University and have completed several advanced certifications in market and social research, as well as mediation and sustainability studies.