Lana La is an experienced professional in the field of CRM and business analytics, currently serving as a CRM Lead Functional Consultant at HSO since August 2020. Lana's expertise includes gathering business requirements, customizing Microsoft Dynamics 365 Customer Engagement solutions, and designing workflows using Power Apps to optimize business processes. Prior roles at AKA Enterprise Solutions and Cummins Inc. as an Associate Consultant and intern roles provided foundational knowledge in ERP support and sourcing analysis. Lana holds a Master’s degree in Information Systems and a Bachelor’s degree in Business Administration with a focus on Supply Chain Management, Business Analytics, and Technology Management from Indiana University’s Kelley School of Business, alongside prior studies in international business and marketing from institutions in Hong Kong and South Carolina.
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