Roy Assaad is a seasoned IT professional currently serving as a Senior D365 F&O Analyst at HSO since July 2025. Previously, Roy held various roles at the International Rescue Committee from May 2014 to July 2025, including Dynamics 365 F&O Lead for North America, where responsibilities involved converting business requirements into technical models and directing the application support team, resulting in a 30% reduction in response time for inquiries. Roy's experience also includes a role as Regional Dynamics F&O Hyper Support Coordinator, providing L1 and L2 support for various ERP systems, and earlier positions such as Roving Senior IT Officer and Acting Senior IT Manager, contributing to IT strategy and support across multiple sites. Roy began a career in technical support with Inconet Data Management, enhancing service response times. Educational qualifications include a Master of Science and a Bachelor of Science in Computer & Communications Engineering from the American University of Science & Technology.
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