Mark Penfold is a data-driven customer success leader at HubSpot in Canada, currently serving as the Senior Manager of Customer Success. With a strong background in operational excellence and team development, Mark previously held roles as Director of Customer Operations at AutoServe1 and Manager of Customer Success at HubSpot. Mark's leadership approach emphasizes building high-performing teams and enhancing customer experiences through automation and accountability. Mark's educational credentials include an MBA and various management diplomas from the Australian Institute of Business.
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