Rory Duff is a seasoned professional in customer success, currently serving as Manager of Upmarket Onboarding & Consulting for APAC at HubSpot since May 2022. Rory has extensive experience managing a portfolio of SMB customers in Australia and New Zealand, valued at over $4 million in ARR. Previous roles include Team Lead for both the Mid Market and SMB Customer Success teams at HubSpot, where Rory focused on competency coaching and skill development. Rory has also held positions such as Account Director at Compositional IT Ltd., where the focus was on delivering software solutions, and Head of Partnerships at Spinning Globe Ltd., where Rory developed a digital learning platform for the travel trade. Additionally, Rory is an active member of the Customer Success Collective and RevGenius communities. Academic credentials include a Bachelor of Arts in Classical and Ancient Studies from The University of Manchester and a Level 2 certification in Wine & Spirits from the Wine & Spirit Education Trust.
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