Shane Ryan has extensive experience in customer success and solutions engineering, primarily within the educational technology and SaaS industries. At 2U, Shane served in various roles, including Manager of Customer Success for Law Programs, where communication and support for graduate students were prioritized, and as a Brand Marketing Intern focusing on competitive analysis in healthcare programs. Transitioning to HubSpot, Shane progressed from a Solutions Engineer to a Senior Solutions Engineer and ultimately became a Solutions Engineering Manager, delivering product knowledge training, driving customer engagement, and achieving significant revenue contributions. Academic credentials include a BA in International Relations and Affairs with Global Public Health from The George Washington University, an MS in Analytics from American University, and an MS in Information Technology from the University of Massachusetts Boston.
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