Sylvana Nova is a Customer Success Manager with a robust background in customer engagement and service excellence, boasting over 10 years of experience in client-facing roles. Sylvana currently leads customer success initiatives at HubSpot, focusing on SMBs, after previously serving as an Asesora Multisegmento at Bancolombia. Educated in Business Administration at Universidad del Atlántico and having completed a project management course at the University of Virginia Darden School of Business, Sylvana is skilled in guiding customers through adoption and long-term success in both Spanish and English. Recognized for delivering value empathetically and precisely, Sylvana is dedicated to creating meaningful connections that empower clients and drive business results.
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