YK Kim, PhD, is a Senior UX Researcher at HubSpot, specializing in product research and strategy. They have a strong background in blending quantitative and qualitative research methods to enhance user satisfaction and engagement. Previously, YK worked as a UX Consultant at ServiceTitan and held roles at Meta and ADP as a UX Researcher. They earned a PhD in Management with a focus on Organizational Behavior from the University of Southern California, along with a Master of Arts in Cognitive Science and a Bachelor of Arts in Psychology, both from Yonsei University. YK is passionate about using their expertise to create user-centered experiences that drive innovation.
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