Shawn Drake

Shawn Drake has a diverse work experience spanning over several years. Shawn is currently employed as an Operations Support Manager at Hudson MX, beginning in August 2022. Prior to this, Shawn worked at Wipro from 2018 to 2022, where they held various roles including IT Service Desk Lead and Information Technology Operations Lead. At Wipro, they managed customer implementations, provided technical support, and implemented best practices for efficient IT operations.

Before joining Wipro, Shawn worked at TEKsystems as a Service Delivery Management Consultant from 2016 to 2018. In this role, they oversaw technical support administrators and ensured key business metrics were achieved.

Earlier in their career, Shawn was employed at IBM from 2004 to 2015, where they held multiple roles including Information Technology Service Desk Manager, Information Technology Support Team Lead, and Information Technology Project Coordinator. At IBM, they provided technical leadership, managed global service desk operations, and mentored and developed employees.

Shawn's early work experience includes a role as a Vault Teller at Chase from 1998 to 2004.

Overall, Shawn Drake has a strong background in IT service desk management, technical support, and operations leadership. Shawn has extensive experience in implementing and improving processes, mentoring teams, and ensuring high customer satisfaction.

Shawn Drake has a diverse education history. In 2017-2018, they attended Southern New Hampshire University and obtained an Associate of Science (AS) degree in Information Technology. Following that, from 2019 to 2021, they pursued a Bachelor of Science (BS) in Business Administration with a concentration in Management Information Systems (MIS) and Operations at the same university.

Continuing their education, Shawn joined Southern New Hampshire University again in 2022 and is currently expected to graduate in 2024. Shawn is pursuing a Master of Science (MS) degree with a focus on Cyber Security and a concentration in IT Management.

In addition to their academic qualifications, Shawn has obtained several certifications. In August 2022, they completed the "Designing and implementing a conversational framework for support teams" certification from Intercom. Furthermore, in April 2022, they participated in the "Business Applications Cloud Week—Microsoft Power Platform Fundamentals" program offered by Microsoft Global Partner Solutions (GPS).

Overall, Shawn Drake has shown a commitment to education and professional development through their multiple degrees and certifications in areas such as information technology, business administration, MIS, and cyber security.