Jeffry Duarte Cordoba

Jeffry Duarte Cordoba has a strong background in customer support and success roles. Jeffry began their career at Huli in February 2019 as a Customer Success Junior, where they managed various communication channels for SMB and corporate clients, providing high-quality service and effectively resolving inquiries and issues. Jeffry worked closely with internal teams to solve problems and enhance the customer experience. In April 2020, Jeffry was promoted to the role of Customer Success Mid, where they continued managing customer interactions and documenting feedback on the tool. In September 2021, they further advanced to the role of Customer Success Senior, responsible for attending and managing different contact channels for SMB and corporate clients, as well as escalating tickets to the technical support team. Their responsibilities also involved documenting feedback received and contributing to the product's evolution and continuous improvement. In March 2022, Jeffry transitioned to the role of Supervisor de servicios de soporte, where they supported the hiring process, welcomed new staff, managed team schedules and task assignments, and ensured adequate coverage to meet customer needs.

Jeffry Duarte Cordoba received a Bachelor's degree in History from Universidad de Costa Rica (UCR) from 2014 to 2024. Their field of study was History.