Christopher Mitchell is currently the Director of CX & Quality Product Management at Humana, where they set the enterprise portfolio strategy for customer experience and quality management. Previously, they held the positions of Associate Director in both Customer Experience Technology and Business Intelligence, leading teams to implement technologies and deliver analytic solutions that enhance operational efficiency. Christopher also worked as a Consultant in Business Intelligence, developing key performance indicators and supporting program effectiveness. Earlier in their career, they served as a Senior Enterprise Transformation Engineer, employing Six Sigma practices to foster data-driven decision-making within large organizations. They are pursuing a Bachelor of Arts in Political Science and Government at the University of Louisville.
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