Heather Certain is a Clinical Business Optimization Leader at Humana, where they lead a team focused on executing clinical optimization projects that enhance process improvements and yield significant savings. Previously, Heather served as a Clinical Director at Tidewell Hospice, managing an interdisciplinary team to deliver home care to terminally ill patients. With a strong background in telephonic care management, Heather has held several roles at Humana, including Clinical Manager-Coach and Clinical Operations Manager, demonstrating expertise in leading nursing teams and strategic operational initiatives. Heather holds an Associate's degree in Registered Nursing from South Florida Community College and is currently pursuing a Bachelor of Science in Registered Nursing at Maryville University of Saint Louis.
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