Marsha Downs is an experienced professional specializing in business development and process optimization. With a commitment to enhancing operational efficiencies and customer satisfaction, Marsha has held various roles at Humana, including Process Owner, Claims Process Consultant, and Enterprise Experience Transformation Lead, where they demonstrated a mastery of project management and strategic planning. Marsha’s leadership has driven successful initiatives such as the Provider Tiering Implementation and the Business Rhythms Service Blueprint. Currently, Marsha is pursuing education in Divinity/Ministry and continuing professional development in customer experience methodologies.
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