Patrick McGee is a Senior Operations Executive and technology/service innovator with 30 years of experience in contact center leadership, technology implementation, and data management. They have a proven track record in driving technological innovation and managing multi-million-dollar IT initiatives that enhance member and provider systems. Currently serving as the Director of Quality Systems Integration at Humana, Patrick oversees high-value initiatives while significantly increasing gap closure rates and enhancing operational efficiencies. Their educational background includes a Bachelor of Arts in Political Science and Government and a Master of Arts in English Language and Literature from Northern Kentucky University.
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