HumanX Insights
Ramon Portilla is an experienced professional in customer insights and experience, currently serving as the Founder of HumanX Insights since June 2023 and as VP of Customer Insights & Future Trends at the Hispanic Retail Chamber of Commerce since March 2024, where efforts focus on enhancing customer and employee loyalty for business growth. Prior roles include Director of UX Research at Meta, where Ramon led research for Instagram's Business pillar, and Sr. Director of Customer Experience and Insights at Walmart, overseeing strategic transformation initiatives. Ramon's extensive background also features leadership positions at Sam's Club and The ARS Group, as well as managerial roles at The Nielsen Company, supported by an educational foundation in Applied Statistics and Marketing from prestigious institutions such as the University of Oxford and Instituto Tecnológico Autónomo de México.
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HumanX Insights
Today, trends from digital natives are shaping corporate strategies. Customer insights and analytics have become the trusted compass for technology priorities and the source to improve customer and employee experiences, which over 90% of leaders acknowledge that have a direct impact in their net profits*. We help purpose-driven organizations to drive customer loyalty, by implementing a human experience strategy that delivers a roadmap for experience improvements derived from the the HumanXTM differentiated approach and process