JW

Jasmine W.

Head of Customer Success at Hummingbird

Jasmine W. has over 17 years of work experience, starting with their role as a Manager of Account Management at Investment Retrievers, Inc. from October 2005 to January 2011. Jasmine then worked as a Senior Territory Sales Manager at LoopNet from January 2011 to June 2013. Jasmine went on to become an Enterprise Customer Success Manager at ClearSlide from June 2013 to March 2015, managing over 50 client accounts. Jasmine then joined BlueJeans by Verizon as a Senior Enterprise Customer Success Manager, managing over 50 client accounts and generating $2.6 million in annual revenue from March 2015 to February 2016. Jasmine continued their career at MobileIron as a Senior Enterprise Customer Success Manager, managing 15+ enterprise accounts and $7.3 million in annual revenue from February 2016 to October 2017. Jasmine then moved onto Sauce Labs, where they served as Director of Customer Success, managing North American accounts valued at $64 million in annual revenue from October 2017 to October 2021. Following that, Jasmine worked at Front as the Head of Customer Success, leading a team of customer success managers to enhance the customer experience and develop go-to-market strategies from November 2021 to January 2023. Currently, they hold the position of Head of Business Development at LevelUp Coaching and Training, beginning in May 2023. Additionally, Jasmine is the Founder of Bloom, a company they started in June 2023.

Jasmine W. completed their undergraduate studies at the University of Phoenix, where they earned a Bachelor of Science degree in Business, Management, Marketing, and Related Support Services. Jasmine completed their education at this institution in the year 2012. Additionally, Jasmine obtained a certification in Co-Active from the Co-Active Training Institute in May 2023.

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Timeline

  • Head of Customer Success

    January, 2023 - present

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