Matthew Fay

Matthew Fay has a diverse range of work experience spanning various roles in the technology industry. Matthew started their career at VARC Solutions in 2015 as a QuickBase Developer. In 2016, they joined HungerRush and began their journey in customer support, starting as a Tier 1 representative and eventually becoming a Night Crew Lead. In 2017, they became a Customer Support Escalations Team Member and later transitioned to the role of a Customer Support Case Manager.

In 2018, Matthew moved on to become a System Analyst, responsible for analyzing and improving system performance. In 2019, they took on the role of a Salesforce Administrator, managing the company's Salesforce platform. In 2020, they were promoted to Director of Information Technology, where they led the IT department, oversaw infrastructure design and development, and executed major IT projects.

Their most recent role at HungerRush is as the Sr. Director of Ops Engineering, which they started in August 2021. In this position, Matthew is responsible for overseeing the operations engineering function, ensuring reliable and secure IT systems, and driving technology transition for remote work during the COVID-19 pandemic.

Throughout their career, Matthew has demonstrated strong leadership skills, collaborating with various teams to translate business needs into technological requirements, and identifying areas for improvement and optimization. Matthew has also been instrumental in implementing new technologies, such as cloud telephony platforms, Autopilot, and Intune, to enhance efficiency and user experience.

Matthew Fay obtained a Bachelor's degree in Information Systems from Texas Lutheran University in the years 2011 to 2015. In addition to their degree, they have acquired several certifications. These certifications include the ITIL Foundation Level certification from AXELOS Global Best Practice in October 2020, the AI-900 Microsoft Certified: Azure AI Fundamentals certification from Microsoft in February 2023, the Co.Lab Product Management Certificate from Co.Lab joincolab.io in March 2023, the AZ 900 - Microsoft Azure Fundamentals certification from Microsoft in March 2019, the Microsoft Certified Azure Administrator Associate certification from Microsoft in March 2019, the MTA - 98 366 Network Fundamentals certification from Microsoft in November 2017, and the Salesforce Certified Administrator (SCA) certification from Salesforce in December 2019. Additionally, they have mentioned two other certifications, the AZ 100 - Microsoft Azure Infrastructure and Deployment certification from Microsoft and the Dell TechDirect Desktops certification from Dell Tech Direct, but no specific information about the months and years of obtaining these certifications has been provided.