Melissa Hess

Melissa Hess is an experienced design professional specializing in user experience and interaction design. Currently serving as a Senior Interaction Designer at Huntington National Bank since August 2021, Melissa previously held roles at OCLC, where responsibilities included leading UX design initiatives for Metadata teams and conducting extensive user research and testing. Melissa's career spans multiple positions in technical writing and information development, with a proven track record in creating documentation and strategic UX artifacts. Educational qualifications include a Master’s degree in English with a focus on Scientific and Technical Communication from Bowling Green State University and a Bachelor’s degree in Speech Communications from Miami University.