Shana Cone

Shana Cone, CAP, CEAP, CSP, currently serves as the Customer Advocacy & Insights Oversight Manager at Huntington National Bank, where responsibilities include leading a quality assurance team that evaluates customer complaint handling. Prior to this role, Shana held various positions within Huntington, including Customer Advocacy & Insights QA Manager and Digital Vendor Program Manager, where achievements include establishing a vendor management center of excellence. Shana has extensive administrative experience, having previously worked at Aetna and OCSEA in roles focused on managing executive calendars and organizing departmental operations. Shana's foundational experience includes positions in management and administrative support at organizations such as Bob Evans and Sprint PCS. Education includes certifications in Administrative Professional and Project Management, alongside ongoing development in continuous improvement at Huntington.