Nathaniel Shay

Nathaniel Shay is an experienced professional in strategic insights and customer experience, currently serving as a Strategic Insights Consultant at Hyatt Hotels Corporation since September 2021. Prior to this role, Nate held leadership positions including Director of Customer Experience at Ipsos in North America, Senior Manager of Global Quality at Marriott International, and Associate Director of Guest Experience Intelligence at Starwood Hotels & Resorts Worldwide, where responsibilities included managing global guest survey programs and enhancing feedback mechanisms. Earlier in their career, Nate contributed to employee engagement initiatives at New York Presbyterian and led organizational measurement operations at Starwood Hotels. Nate holds a Master’s degree in Industrial/Organizational Psychology from Hofstra University and a Bachelor’s degree in Psychology from Quinnipiac University.