Customer Operations and Support

The Customer Operations and Support team at Hydro One is responsible for ensuring a high level of customer satisfaction by effectively managing customer interactions, addressing inquiries and issues, and implementing customer programs. They work collaboratively to enhance customer engagement strategies, oversee operational efficiencies, and ensure compliance with health and safety regulations across customer-facing activities. Through these efforts, the team supports Hydro One's mission to deliver reliable electricity services while fostering positive relationships with customers.