Hydro-Québec
Tawfik Charrat is an experienced Information Technology professional with a background in telecommunications and solution architecture. With a diverse work history across various companies, Tawfik has held titles such as Senior Technology Architect, Contact Centre Expert, and Senior Solutions Consultant. Tawfik's expertise includes enterprise telephony architecture, contact centre integration, and working with technologies such as Cisco Telephony, Genesys suite, and interactive intelligence CIC. Tawfik holds a BSc in Computer Science - Telecommunications, a University Certificate in Chinese Language and Literature, and is currently pursuing an MSc in Telecommunications.
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Hydro-Québec
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It was established by the Government of Quebec in 1944 from the expropriation of private firms. Hydro-Québec generates, transports and distributes electricity. It essentially exploits renewable energies, more particularly hydroelectricity. It also does research in energy-related fields and is actively interested in energy efficiency. In addition, it develops the technologies resulting from its research.