Dimitri Vretos

Dimitri Vretos has extensive work experience in customer service and operations management. Dimitri is currently the Director of Customer Experience and Operations at HydroSolution, a position they have held since October 2022. Prior to that, they were the Director of Customer Service Operations at the same company from March 2021 to October 2022.

Before joining HydroSolution, Dimitri worked at Brother Canada as the Senior Manager of Customer Care from March 2020 to March 2021. In this role, they were responsible for managing customer care and inside sales departments, developing strategies to increase operational efficiencies, and managing department budgets. Dimitri also held the position of Customer Care Operations Manager at Brother Canada from September 2015 to March 2020.

Dimitri's previous work experience includes roles such as Call Centre Manager at TransCore from March 2014 to July 2015, Manager of National Resource and VIP Desk at Air Canada from April 2012 to March 2014, Call Centre Manager at Reliance Protectron from September 2009 to April 2012, Team Manager of Credit Operations FIDO at Rogers Communications from August 2004 to September 2009, and Help Desk support at Yves Rocher from December 2000 to August 2004.

Dimitri Vretos completed the Brother Management Program 2 at The McGill International Executive Institute in 2016. Dimitri also obtained a Project Management Certificate from the same institute in 2008. In 1999 to 2000, they studied Electrical Engineering at Concordia University. Prior to that, they earned a DEC in Applied Science and Technologies from Marianopolis College in 1997 to 1999. Dimitri Vretos also holds a High School Diploma from Collège Notre-Dame. Additionally, they obtained certifications in Strategic Planning: Case Studies from LinkedIn in 2020, The Science of Sales from LinkedIn in 2019, and Net Promoter Masterclass from Owen CX Group Inc. in 2019.