Joel Jacobs

Joel Jacobs is a Senior Collaboration Engineer at Hye Tech Network & Security Solutions, LLC, with extensive experience in telecommunications and network engineering. Previously, Joel served as a Senior Engineer at CenturyLink, managing level 3 Avaya/Cisco trouble escalations and leading a project to migrate 20,000 endpoint customers from Avaya to Cisco systems. Additional roles include Senior Telecommunications Engineer at eTelecare Global Solutions, Senior Telecom Engineer at Coventry Health Care, and Network Administrator II at Apollo Group. Joel holds a Project Management Certificate from the University of Phoenix and has completed advanced training in Avaya systems at Avaya Solutions University.