Wanderson Santos

Wanderson Santos is a Customer Success Manager with extensive experience in client onboarding, retention, and expansion across various technology-driven companies. Currently at Hyperflow Global since May 2023 and previously at Anota AI, Wanderson has managed strategic client relationships, contributed to the development of customer experience playbooks, and conducted analyses related to NPS and CSAT. Prior experience includes roles at AYT1.GROUP, where Wanderson structured customer journey processes, and Neppo Tecnologia da Informação, focusing on system onboarding and technical requirement formulation for API integrations and chatbot development. Wanderson's career also spans earlier positions in business partnership, internships, and back office analytics, coupled with a degree in Business Administration from UFU Faculdade de Gestão e Negócios.