Juliana Lepre Pedroso

Juliana Lepre Pedroso has a range of experience in the field of customer service and analysis. Juliana worked as an Analyst of Business Sustainability at 99 from June 2018 to August 2022, where they performed tasks such as bug analysis and reporting to the engineering team, as well as process mapping and improvements. Prior to that, they worked as a CX - Relationship and Experience Analyst at 99 from August 2018 to June 2021, providing support to application users, approving documents, and identifying and reporting bugs.

At B2W Digital, Juliana worked as an Anti-Fraud Analyst from February 2018 to May 2018. Juliana'srole involved monitoring credit card payments on platforms such as Americanas.com and investigating payment methods to reduce financial losses. Juliana also had experience in customer service as an Analyst at Vivest from July 2015 to July 2017, and as a Customer Relationship Management Analyst – CX at MercadoLivre.com from April 2012 to October 2014.

Juliana'sresponsibilities at MercadoLivre.com included representing the company in customer service interactions via email and chat, focusing on buyer and seller segments. Juliana also managed indicators such as response time, quality metrics, and loyalty survey metrics.

Juliana's earlier experience includes working as a Junior Quality Analyst at USS Soluções Gerenciais from March 2010 to March 2012.

Juliana Lepre Pedroso has a degree in Human Resource Management from Universidade Anhembi Morumbi. The timeline of their education prior to this degree is not provided. Additionally, in 2022, they attended Richards Educational Institute Private Limited, where they studied Teaching English as a Second Language.