Letícia Gasbarro

Letícia Gasbarro is currently serving as Systems Support Coordinator and TI Process Improvement Specialist at Hypera since September 2022, where responsibilities include leading ERP, CRM, and customized system administration, and defining SLAs and KPIs. Prior roles include Customer Success Coordinator at Provu, CX Process Improvement Senior Analyst at EBANX, and Customer Service Transformation Specialist at Mondelēz International, where Letícia focused on results management, process mapping, and project management using Agile methodologies. Letícia also has experience in PMO at Xcelis Consulting and industrial engineering as an intern at Continental Parafusos. Education includes an MBA from USP | EACH in progress, a postgraduate degree in Analytics and Business Intelligence from PUC Minas, and a Bachelor of Engineering in Civil Engineering from FEI.