Mirjana Janac

Mirjana Janac is an experienced professional with a diverse background in incident and problem management, support leadership, and team coordination across various industries. Currently serving as an Incident and Problem Manager at Hyperoptic since June 2022, Mirjana also holds a longstanding position as a Fellow at the Konrad Adenauer Stiftung. Past roles include Support Lead at Centili, where responsibilities involved process creation, SLA development, and project management, as well as support roles at NCR Corporation, focusing on team leadership and database management. Earlier experience includes positions at Telenor in social media management and customer support, alongside a foundational role as Security Manager at Airports of Montenegro. Mirjana holds a Specialist degree in National and International Security and a Bachelor's degree in National Security Policy Studies from the University of Donja Gorica.