HyperQuality, Inc.- An Avaya Company
Rocky Phuritsabam is an experienced human resource professional currently serving as a Human Resource Executive at Lamjingba Group of Companies and as a Human Resources Officer at Salai Holdings Private Ltd, with both positions held since April and May 2018, respectively. Prior roles include Senior Sales Associate at Convergys and Quality Consultant at HyperQuality, Inc. since June 2015 and August 2014, respectively. Rocky Phuritsabam holds an MBA in Human Resources and Marketing from Nandha College of Technology, completed in 2013, and has a solid educational background including secondary and higher secondary education from various institutions.
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HyperQuality, Inc.- An Avaya Company
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HyperQuality is an independent quality assurance firm that delivers ROI through: improved customer contacts which help retain and acquire customers; excellence in customer experience through unbiased monitoring and analysis of customer interactions; and improved employee satisfaction. Founded in 2003 and based in Seattle, WA, the company believes strongly in two things: 1.Retaining and acquiring customers is tied to a company’s ability to focus on quality, and 2.Customer care is a strategic corporate asset directly affecting the bottom line when aligned with business goals. HyperQuality believes contact center operations can be turned from cost-centers to revenue generators with a three-part process: ■ Perform sharp analysis on care methods with constant calibration ■ Provide reliable and valid data for agent improvement ■ Engage in a frequent and thorough review process This unique three-part approach gives HyperQuality’s clients the freedom to improve — and prove — their customer care and contact center operations every day. What separates HyperQuality is a singular focus on the examination of quality combined with an innovative, global, and disciplined culture. This allows HyperQuality to deliver ROI quickly for companies seeking a sharp, data-driven analysis of their customer care strategy.