HyperQuality, Inc.- An Avaya Company
Stephanie (Barlett) Rainwater has a diverse work experience spanning various roles and companies. Stephanie (Barlett) has been working at Avaya since 2018, initially starting as the Director of Training and later transitioning to the role of Service Delivery Manager in 2022. Before joining Avaya, Stephanie worked at HyperQuality, Inc. for a significant period, holding positions such as VP - Customer Experience, VP - Client Services, and VP - Implementation. In these roles, they were responsible for managing client relationships, overseeing operations, and facilitating business reviews. Stephanie also worked at Spoken Communications as the Director of Training, where they assessed training needs, developed documentation, and provided in-person or webinar-based training for product end-users. Prior to that, they held the position of Senior Contact Manager at Brann Contact/EuroRSCG. Stephanie has also worked as a Sr. Telemarketing Manager at RTC Direct, Sr. Project Manager at Optima Direct, and Employee Relations Coordinator at RMH Telemarketing.
Stephanie (Barlett) Rainwater attended Milton Area Sr. High School from 1979 to 1982. Stephanie (Barlett) did not obtain a degree or field of study during their time at the high school.
After completing high school, Stephanie went on to pursue a Bachelor of Arts degree at Penn State University from 1982 to 1989. Stephanie (Barlett)'sfield of study was listed as General Arts & Sciences.
In addition to their formal education, they also obtained several certifications. In March 2021, Stephanie received a certification in Power BI Quick Tips from LinkedIn. Stephanie (Barlett) further enhanced their skills by obtaining certifications in Intro to Service Management with ITIL® 4 and Designing a Presentation from LinkedIn in March 2022 and November 2022, respectively.
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HyperQuality, Inc.- An Avaya Company
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HyperQuality is an independent quality assurance firm that delivers ROI through: improved customer contacts which help retain and acquire customers; excellence in customer experience through unbiased monitoring and analysis of customer interactions; and improved employee satisfaction. Founded in 2003 and based in Seattle, WA, the company believes strongly in two things: 1.Retaining and acquiring customers is tied to a company’s ability to focus on quality, and 2.Customer care is a strategic corporate asset directly affecting the bottom line when aligned with business goals. HyperQuality believes contact center operations can be turned from cost-centers to revenue generators with a three-part process: ■ Perform sharp analysis on care methods with constant calibration ■ Provide reliable and valid data for agent improvement ■ Engage in a frequent and thorough review process This unique three-part approach gives HyperQuality’s clients the freedom to improve — and prove — their customer care and contact center operations every day. What separates HyperQuality is a singular focus on the examination of quality combined with an innovative, global, and disciplined culture. This allows HyperQuality to deliver ROI quickly for companies seeking a sharp, data-driven analysis of their customer care strategy.